Before you tap Withdraw: the short version
Two numbers settle most withdrawal questions. ৳500 is the smallest amount you can send out, and ৳90,000 is the ceiling for one account in one day. Everything else is timing.
Money leaves through the same mobile wallets you used to top up: bKash, Nagad, Rocket and Upay. A normal payout reaches the wallet in 28 minutes, which is quick enough that most players never open a support chat.
The first cash-out is different. Verification comes before it, not after. You upload one document, review takes up to 2 hours, and the first payout itself can take up to 1 hour once the file is approved. Do the upload early in the day and the money is usually in your wallet before dinner.
Below you will find the five-step request, the limit table, the ID photos that pass on the first try, the reasons a request bounces and how to clear each one. Keep the page open on your phone while you do it. If you have not opened an account yet, start at 4999bdt Register and come back here after your first deposit of ৳350 or more.
18+ · Play Responsibly · Withdrawals are for verified account holders only.
Cash out in five steps: request, verify, receive
Work down the list in order. Only the first step is a one-time job; the rest become a two-minute habit.
-
1
Clear verification once
Upload one ID from the account menu before your first request. Review takes up to 2 hours and the approval stays on your file for every withdrawal after that.
-
2
Open the cashier and choose Withdraw
The website and the app share one cashier. Tap Withdraw rather than Deposit, then select the wallet you want the money sent to.
-
3
Type an amount inside your daily room
The form shows how much of the ৳90,000 daily ceiling is still free. The smallest request is ৳500. Bonus money needs 22× wagering before any of it can leave.
-
4
Match the wallet number to your name
The bKash, Nagad, Rocket or Upay account must be registered in your own name, spelled the same way as your 4999bdt profile. A cousin's wallet will be returned.
-
5
Send it and keep the reference number
A reference appears the moment the request is accepted. Save it. Support uses it to trace a slow payout, and the wallet SMS is your final confirmation.
Limits and clocks: what a payout costs in time
Nothing here is hidden in the terms. These are the figures the cashier checks against your request.
| Item | Figure |
|---|---|
| Minimum withdrawal | ৳500 |
| Daily withdrawal ceiling | ৳90,000 |
| Standard payout to a mobile wallet | 28 minutes |
| Deposit credited for comparison | 2 minutes |
| Bonus wagering before a cash-out | 22× |
| ID review after upload | Up to 2 hours |
| First payout once the ID is approved | Up to 1 hour |
| Minimum deposit to unlock the welcome bonus | ৳350 |
The payout clock starts when the cashier accepts the request, not when you open the form. A request sent at 11 pm is still handled on the same clock.
The ৳90,000 ceiling is per account, per day, added across all four wallets. Splitting one large request into three small ones does not stretch the limit, and the system will hold the extra amount until the next day.
If a number looks wrong to you, check the cashier before you send. Once a request is processing, the amount cannot be edited; you would have to cancel and start again.
Documents we accept: three IDs and one clear photo
Verification is a one-time identity check, and it sits in front of your first withdrawal rather than your first deposit. Any one of three documents is enough: National ID Card (NID), Passport, or Driving Licence. You do not need all three, and you do not need to certify or notarise anything.
The document has to be current, in your own name, and it has to match the name and date of birth on your profile. A short form of your name on the wallet, or a middle name missing from one place and present in the other, is the most common reason a file fails.
The photo that passes first time
- All four corners of the card inside the frame, with no finger covering a corner.
- Shot on a flat surface in daylight, so no torch glare or hand shadow falls across the text.
- Colour file, and the ID number, photo and expiry date are readable at normal size.
- Both sides of a National ID Card, sent in the same request.
- No screenshots, no photo of a photocopy, no edited or cropped file.
How the file is handled
Your document goes to the verification team only. It is used to confirm identity for withdrawals, stored encrypted in your account file and never shown to other players.
It is not sold, not used for marketing, and not shared with anyone outside the service that checks it. Staff open the file only when there is a request to review, and every open is logged.
Send it once
One approved ID covers every future payout. You will not be asked again unless the document expires.
Where to upload: five taps from the account menu
You can send a document from the phone browser or from the app. The screens are the same; only the menu icon moves.
- Log in and open the profile menu in the top corner of the screen.
- Choose Verification, sometimes labelled KYC in the app menu.
- Pick the document type you are sending: NID, passport or driving licence.
- Photograph the front straight from the camera, then the back if the card has one. Use the camera button, not your gallery, when the light is poor.
- Tap Send and watch the status badge. It moves from Pending to Approved, usually well inside the 2-hour window.
If the badge reads Rejected, open the note attached to it. The note names the file and the problem, so you fix one thing instead of guessing at five.
Nine times out of ten it is glare from a ceiling light or a corner of the card outside the frame. Re-shoot on a dark table near a window, hold the phone flat above the card, and send again.
Installing the app makes this quicker the next time you need it. The APK is free and sits at about 36 MB, and the guide at 4999bdt App walks through the install on Android.
Why a request is sent back, and the fix
Almost every rejection is cleared in the same session. Find your line in the table, do the small thing, then send the request again.
| What the cashier sees | What you do |
|---|---|
| Wallet name differs from the account name | Switch to a bKash, Nagad, Rocket or Upay number registered in your own name. |
| Bonus balance still locked | Finish the 22× wagering, then send the request again. |
| Amount above the daily ceiling | Lower the request to fit inside ৳90,000 for the day, or wait until tomorrow. |
| Blurred or cropped ID | Re-upload a fresh colour photo with all four corners visible. |
| Expired document | Use a current NID, passport or driving licence. |
| Below the minimum | Raise the amount to ৳500 or more. |
| Another request still processing | Let the first one settle, then send the second. |
No one on the support desk can release a request that breaks the ৳90,000 ceiling. That rule is fixed by the cashier, not by the agent, so plan your day around it rather than arguing with it.
Pay out to the wallet you already use
All four wallets run in both directions. Cash in and cash out take the same route, which is why the first deposit and the first withdrawal should use the same number.
- bKashDeposit 2 minutes · Withdrawal 28 minutes
- NagadDeposit 2 minutes · Withdrawal 28 minutes
- RocketDeposit 2 minutes · Withdrawal 28 minutes
- UpayDeposit 2 minutes · Withdrawal 28 minutes
One wallet per request, and one name per wallet. If the number belongs to a family member, the request will be returned even when that person is standing beside you. Open your own wallet if you have not done so already; it takes a few minutes at any agent point.
Keep the deposit route and the withdrawal route the same for your first cycle. Mixing them is allowed, but matching makes the first check faster and gives support a clean trail if a payout is slow.
Questions from the cashier desk
The nine questions support hears most often, answered in the order players usually hit them.
Timing
Limits
Verification
Trouble
How long does a 4999bdt withdraw take?
Why is the first payout slower?
What is the smallest and largest amount?
Can bonus money leave straight away?
Which document is easiest to send?
Why is my ID rejected twice?
Can I use a relative's wallet?
Can I withdraw inside the app?
The 28 minutes passed. Who do I ask?
Open the account, then the cashier
Register, deposit ৳350 or more, clear verification once, and your first ৳500 can be out of the account today. Already signed up? Log in and send the request from the wallet you deposited with.
New players must be 18 or over. Withdrawal limits, the 22× wagering rule and verification requirements apply to every account.